Check the Legal terms behind account access
Our Legal terms describe who may access the service, how an account is checked, and which records are created when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Eligibility depends on local law, and access is offered where local law permits; the
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page should be read together with any account prompts shown before access. We may ask for phone verification to connect activity with the correct account and to investigate a wallet or payment-status question. If a payment record does not match your account, keep the receipt and
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contact us through the displayed support route. We can then compare the account step, payment reference and status without asking you to resend unrelated personal details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.
